Privacy Policy

At DTOPAZ, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website and services.

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1. Information We Collect

We may collect personal information that you provide to us when you place an order, contact us, create an account, submit an enquiry, or otherwise interact with our website. This may include:

• Your name and contact details, such as your email address and telephone number.

• Billing, shipping, and delivery information.

• Order and transaction details.

• Information you provide when contacting our customer support team or submitting an enquiry.

• Any other information you voluntarily provide to us.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general usage information.

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2. How We Use Your Information

We use your personal information only where necessary to:

• Process and fulfil your orders.

• Arrange payment and delivery.

• Respond to enquiries and provide customer support.

• Communicate with you about your orders or requests.

• Improve our website, products, services, and customer experience.

• Detect, prevent, and address fraud, misuse, security issues, or other unlawful activity.

• Comply with applicable legal and regulatory requirements.

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3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the website function properly, remember your preferences, understand how visitors use our website, and improve our services.

We may also use analytics or similar technologies to understand website traffic and user behaviour. Where required by applicable law, we will obtain the appropriate consent before using non-essential cookies or tracking technologies.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

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4. Payment Information

Payments may be processed through third-party payment providers. We may receive information necessary to confirm and fulfil your transaction, but payment card details and other sensitive payment information may be collected and processed directly by the relevant payment provider.

We do not knowingly store full payment card details on our website unless specifically required and lawfully permitted.

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business and provide our services, including:

• Payment processors and financial service providers.

• Delivery and shipping providers.

• Website hosting, technology, analytics, and service providers.

• Customer support or other service providers working on our behalf.

• Government authorities, regulators, law enforcement, or other parties where required by law or necessary to protect our legal rights, business, customers, or website.

Third parties that process information on our behalf may only use the information as necessary to provide their services and should take appropriate measures to protect it.

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6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it, where appropriate.

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7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Marketing Communications

Where permitted by applicable law, we may contact you with information about our products, promotions, offers, or services.

You can opt out of marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us directly. You will continue to receive essential communications relating to your orders or transactions where necessary.

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9. Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information where legally permitted.

• Object to or request restriction of certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications.

• Request a copy of your personal information where applicable.

To exercise any applicable rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request.

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10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party services you use.

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11. Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove it.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices. Any updated version will be posted on this page with the revised effective date where appropriate.

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13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us through the contact details provided on our website.